Memorable by Stormyallen
Having just read the previous negative reviews, I can only say my wife and I only have good memories of our stay at this hotel. We chose this place to stay whilst in Chiang Mai celebrating our 50th wedding anniversary because we liked the traditional Thai look of the place and it's great position in the Old City. Although we had some hassles getting there due to missed flight, we were certainly welcomed and made to feel 'at home'. Our room was spacious with air con and a balcony overlooking the pool. The bed was large, clean and comfortable and no bugs to be seen :-). If clean towels were wanted, all you had to do was leave the soiled/wet ones on the floor and they were replaced. Although the walls are very thin and noise can sometimes be heard, there are signs around asking people to be respectfully quiet. We didn't find it a problem.
Whatever minor complaints you might have, the staff and their exceptionally friendly service more than outweigh them. We were even presented with flowers and a card on our 50th. They were always trying to help make our stay enjoyable, both in reception and in the restaurant. The breakfast menu was good, although perhaps a tad monotonous when staying for a while The pool was also welcome after a hot day on the go and never busy.
I only say this hotel is slightly expensive comparing it to what is available elsewhere in Chiang Mai, it simply gets down to what you are looking for and we were not disappointed. A special thank you to Pla who was a sheer delight and also to Su for her helpfulness. “
lovely stay at a beautiful hotel with the friendliest staff by Mathieuuuuuuuuuuuuuu
We loved out stay at buri gallery house. The room was spacious and has a lot of character, i love that. The bed is good and comfy, i remember waking up the first morning after sleeping 10 hours straight saying this was actually my first great night of sleep so far on this trip. Bed also has a nice mosquito net. Even tho i wouldnt have felt the need for it personally, this is Thailand and you never know what kind of critter could find its way into your room and they know some people are really scared of that, thats why they put it.
The pool area was very nice, we didnt get to use it but if we did we would have had it to ourselves. Its is not a big property so it isnt too crowded anywhere, whether its at the pool or the breakfast area.
Speaking of breakfast, which was included, they offer a small buffet with drinks breads and fruits as well as an a la carte menu. The quality of the food was good.
But what really stays with you and what really made me want to write this review is the exceptionnal quality of the service here. The staff are just the friendliest warmest hosts i’ve ever seen in my life. They are so eager to please and really want the guests to enjoy their stay. You can tell they go the extra mile to make sure you will be happy with your accomodation. They are the kind of establishment that takes time to read the reviews on here, take note of any negative comment people might have and work to correct it as much as they can.
I know they will be reading my review and so i would like to thank Kass for her great attitude and also give a very special thanks to Dew.
We came one late night thinking about taking a tour the next day, not too sure about what to do, and Dew spent a good hour with us telling us about the different activities available, showing us pictures and videos. She was just really nice and fun and we really liked her. We ended up going for the Dragon Flight zipline adventure and had a great time. Dew arranged everything for us, she even asked us if we had insect repellent and since we didnt, she said she would get some for us the next morning before we would leave. That is the kind of toughtful attentions you can expect from the awesome staff at buri gallery house, a real 5 star service.
If you are every in Chiang Mai and decide not to stay here, you are clearly missing out! “
A guest house with a big heart by SuznKids
Our 2nd visit to Buri Gallery and again we loved our stay. Great location and comfortable villa rooms and nice extra touches like snacks and water available at reception to help yourself, but the big positive is the people that run the place they are just so friendly and wanting to ensure they can help with anything and that is what enhances a travel experience - the people.“
Top of the pop by Camilla H
I stayed in Buri Gallery Hotel three nights, and earnestly speaking it was my best hotel experience in all Thailand. The best thing was the staff, they were SO kind and knowing and spoke very good English. They did everything better, than other places. The location is also perfect and the food is wonderful. It is a place, you want to relax and hang out. My room was not the top. I would have prefered a Window. If I come back to Chiang Mai, I will stay here. In a better room. “
Highly recommended by humbleperfection
More of a traditional timber Thai building in one of the best positions possible in the old city.
Staff are without exception attentive, helpful and knowledgeable. Su on front desk was great. The gardener was a lovely man and worked his bum off.
The included breakfasts were really good and there is a nice little bar area. Food outside the breakfast period was really good and in many cases very economical considering it was a hotel-like environment.
They pride themselves on providing organic food, and surprisingly have a green house tucked away that must be sitting on very expensive inner city land.
The pool is small but adequate.
Cleanliness and bed comfort were both good.
The stairs to the first level could be difficult for some people, but those rooms are preferable, particularly with the timber construction. “
What an amazing place to stay! by Rebecca B
This place is absolutely amazing and we are so glad we booked to stay here for our Chiang Mai leg of our Thailand trip! We are so looking forward to coming back here for our next one! Staff are so attentive and their attention to detail is magnificent, as well as comfortable rooms and great food!
Breakfast cane included with the room, and the team there were fantastic, Mo was especially great and made sure to ask us what we were up to every morning and ask our opinions. Su at the front desk was also very helpful and knowledgable on places to visit and eat at.
We cannot recommend this place enough, we loved it and the team there definitely made it that much more perfect, please choose here for your trip to Chiang Mai!! “
Excellent place with amazing staff by Maja R
We stayed at Buri Gallery House for a week. This is one of the sweetest hotels I’ve ever been to! The staff is helpful and wonderful! The room is clean and spacious; the balcony is great. We felt as if we were part of one big family :) Thank you for everything! “
Everything was so beautiful and well thought.
We liked our small room, even it was without a real window (there was one, only not to the outside).
The staff was all the time so kind, friendly and helpful.
It was just a pleasure to stay here and meet the wonderful people.
We recommend you to stay here on a Sunday,
the nightmarket just in front of the hotel was amazing.
The pool was great and clean all the time.
The driver pick us up from the train station and waited even we had a little delay.
Thank you for everything and for making this trip perfect :) “
Excellent - a real gem!
The attention to detail. The staff. The most amazing experience is no matter the designation of the staff, they gave 100%. I used to work in a 5 star hotel, never in my experience does the entire team aim to go 100% and more. This team Did! This hotel is unique. The entire experience was unforgettable. A great location and a great stay. “
Rachael from Ireland :-)
The property was in a great location so close to everything and a very short taxi ride to the markets, staff were so pleasant and helpful, Su was a great help for organising our two day trips and recommended great ones! Would recommend anyone to stay here! Pool is lovely and clean and the bedrooms are nice and comfortable with good ac, evening food was delicious and very reasonable, overall great experience and will defiantly return “
Cosy, small and charming hotel in an excellent location from Bruno O.
Small hotel in the heart of the Old City. It's definitely not the best hotel i've ever stayed in, but they do compensate that with their friendliness and their willingness to improve their hotel. For instance, during our stay they asked me if i would change something at my room to make it better. So i mentioned i didn't like the white lights in the bathroom, they make it look very cheap and that yellow lights would give it a more cosy feeling. To my surprise, they did change the lights during the day. It's a small thing we Europeans could learn from.
We walked the whole time (5 days) and felt we could've walked even more. The location of the hotel is fantastic, but yes, you do need to use your feet in a city like Chiang Mai, it's not Disneyworld after all!
Is the hotel noisy as some people complain? No, not at all. It's the people in the rooms who make it noisy. And in our case, we were never woken by outside noise.
The rooms could probably be freshened up a bit though hopefully not loose their charm. And yes, the safe isn't attached so not really safe but they know about that problem so i'm sure they'll fix it in no time!
We didn't get pushed into one of the tours as we think they are often tourist traps. But we decided to still take two (rafting & visit of Doi Suthep on New Year's Eve). Both were great as Buri Gallery House works with quality agencies that offer quality tours.
Don't forget, you are on holiday, so be cool and enjoy your stay! “
Wonderfully Surprised by A T
I booked this room initially for location and budget.
We also liked the originality of the place and the non cookie cutter hotel rooms. I have stayed in some very nice hotels previously and did initially have reservations but was really comfortable and happy.
We were so happy with our large twin room which had a balcony with chairs and a table to relax, in the afternoon. Everything was adequate for the stay.
Staff are lovely and professional.
The breakfast room was open and bright with a good selection. The hotel also grows some fresh vegetables which they add into the meals.
The location is fantastic for seeing Chiang Mai and on the same road as the Sunday Markets. The hotel has its own pool, gift shop and attached restaurant / bar which was great for after sight seeing meals, drinks and snacks.
Also located next to 7-11 and across from a pharmacy type business. Our only thing to point out is their are stairs up to the above level rooms which may not suit some travellers with mobility issues or heavy / large suitcases. So a ground floor room may be preferable.
We would have no hesitation in staying here again and loved everything about it.
It is not a modern, fancy hotel by any means but we were sorry to be leaving and we felt very comfortable and welcome there. The room was larger and felt more relaxing to be in than our next hotel in Bangkok.
I have to add that some reviews I read prior to our stay were quite harsh and I am glad I disregarded. I do understand we are all expecting different things from our stays.
Yes, the walls are not soundproof but our neighbours were not rowdy and were respectful of noise levels (even with a little child). I found the chain hotel in Bangkok to be much noisier.
This hotel is great and I am happy to recommend. Thank you for a wonderful stay. “
Wonderful hotel in the heart of Old City from Alex B.
We thoroughly enjoyed our stay at the Buri Gallery. It was our last stop on our honeymoon and we stayed in a very large and comfortable villa. The staff are exceptional and really made sure we had the very best experience both at the hotel and in Chiang Mai. They gave us lots of helpful advice about where to go and what to do. The hotel also has a lovely restaurant and gift shop filled with locally made products. We’ll definitely come back again. “